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Terms of Service

‌Effective Date: October 3, 2026‌

These official Terms of Service (hereafter referred to as “Terms”) are legally binding agreements established between you, the user and customer of this platform, and ‌COMPAÑÍA COMERCIAL CIMACO S.A. DE C.V.‌, the operator of the e-commerce website www.cimacoshop.com (hereafter collectively referred to as the “Site”). By accessing, browsing, registering an account, placing orders, or utilizing any service provided on our Site, you explicitly acknowledge that you have fully read, understood, and unconditionally agreed to be bound by all the clauses outlined in these Terms, alongside our previously published Privacy Policy, Refund and Returns Policy, and Shipping Policy, which are all incorporated as integral supplementary components of this binding agreement. If you do not agree with any provision of these Terms, you must immediately discontinue all use of our Site and related services. These Terms apply to every visitor, registered user, paying customer, and any other individual who interacts with our platform in any capacity.

1. Platform Operator Identification

Pursuant to global e-commerce regulatory transparency requirements, we disclose our full verified operational information clearly:

  • Full Registered Entity Name: COMPAÑÍA COMERCIAL CIMACO S.A. DE C.V.
  • Official Registered Physical Address: Av. Hidalgo Pte. 399, Col. Centro, Torreón, Coahuila, C.P. 27000, México
  • Primary Contact Email for Service Inquiries: voidk@cimacoshop.com
  • Customer Support Phone Number: +52 871 716 0160

We are a legally registered and fully compliant commercial entity specializing in curating high-quality, no-fuss practical daily living essentials including bathroom shelves, adhesive wall hooks, food sealing clips, laundry organization bags and other household products that turn ordinary daily moments into tiny pleasant surprises. We hold full legal ownership and operational rights to all content, trademarks, and services hosted on www.cimacoshop.com.

2. Eligibility for Platform Usage

To use our Site and complete purchases on our platform, you must meet the following mandatory eligibility requirements at all times:

  1. You must be at least 18 years of age, or have reached the legal age of majority in the jurisdiction where you reside, with full independent civil capacity to enter into legally binding purchase agreements. If you are under the age of 18, you may only use our Site under the full supervision and explicit consent of a parent or legal guardian, who will bear full legal responsibility for all your order activities on our platform.
  2. You must provide truthful, accurate, complete and up-to-date personal information during account registration and order placement processes. You are strictly prohibited from impersonating any other individual or entity, or falsifying any identity, address, or contact information to gain unauthorized access to platform services.
  3. You are prohibited from using our Site if your account has been previously suspended or permanently banned by our team due to violation of these Terms.
  4. You confirm that your access to our Site does not violate any laws, regulations or administrative orders in the country or region where you are located, and you will be solely responsible for ensuring the legality of your local access to our services.

We reserve the full right to reject service access, cancel unprocessed orders, or suspend accounts for users who fail to meet the above eligibility requirements, at our sole and reasonable discretion.

3. User Account Management Rules

When you choose to create a registered user account on our Site, you agree to abide by all the following account management regulations:

  1. You are solely responsible for safeguarding the security of your account login credentials, including your account password and verification codes. Any and all activities conducted under your account will be deemed as authorized behavior by you, and you will bear full legal responsibility for all operations performed under your account. You must immediately notify our customer support team if you discover any unauthorized login or security breach of your account.
  2. You may not transfer, lease, lend, or resell your CIMACO user account to any third party for commercial or non-commercial purposes without our prior written approval. We reserve the right to permanently terminate any account found to be in unauthorized transfer status.
  3. When creating your account, you may not set a username that infringes on the trademark rights, portrait rights, reputation rights or other legitimate legal rights of any third party, nor may you use offensive, vulgar, discriminatory or illegal content as your account display name. We reserve the right to modify or reset inappropriate usernames without prior notification.
  4. You may submit an account cancellation application at any time through the “Security Settings” page of your account. After we complete identity verification of your account, we will process the cancellation request within 15 working days. After account cancellation is completed, you will no longer be able to access your historical order records, accumulated member points, or any other account exclusive content, in accordance with the data retention rules outlined in our Privacy Policy.

4. Product Information, Pricing and Order Placement Rules

We have established strict standardized management rules for product display, pricing, and order processing to ensure full transaction transparency:

  1. All product listings on our Site include carefully photographed product images, detailed function descriptions, size parameters, material ingredient labels, and real price information. We make every reasonable effort to ensure all displayed product information is 100% accurate, but due to unavoidable differences in individual display device color rendering, minor non-material discrepancies between the actual item you receive and the product image on our site may occur, and these discrepancies will not be deemed as product quality defects.
  2. All product prices displayed on our Site are denominated in Euro for the convenience of global customers, and the prices do not include applicable local import duties, value-added taxes or shipping fees, unless explicitly marked otherwise. Shipping fees will be clearly displayed to you on the checkout page before you confirm your order and complete payment. We reserve the right to adjust product prices at any time according to inventory status, raw material cost fluctuations, and promotional activity arrangements, but the price of the order you have already successfully paid will not be altered under any circumstances.
  3. After you select the target product, fill in the accurate delivery information, and submit your payment, the order will be successfully generated. A legally binding purchase agreement between you and COMPAÑÍA COMERCIAL CIMACO S.A. DE C.V. takes effect the moment our system sends you an official order confirmation email. We reserve the right to verify the authenticity and rationality of any newly placed order. If we identify abnormal order behavior including suspected fraudulent transactions, bulk reseller orders that violate our purchase limit rules, or obviously erroneous pricing caused by system technical failures, we have the right to cancel the relevant order before shipment, provide you with a full refund, and notify you of the cancellation reason via email.
  4. For high-demand limited quantity promotional products, we may set a maximum purchase quantity per account to prevent malicious scalping, ensuring that more regular customers can have fair access to discounted items. We reserve the right to cancel excess orders that exceed the published purchase limit.

5. Payment Terms

All payment transactions conducted on our platform comply with the following uniform regulations:

  1. We support all mainstream global secure payment methods, including major credit cards, debit cards, and officially certified third-party digital payment services. All payment transmission processes are protected by industry standard end-to-end SSL encryption technology, to ensure the security of your payment information.
  2. You confirm that the payment method you use to settle the order is legally valid, and you are the authorized holder of the payment account. All transaction fees, currency conversion fees, and bank processing charges incurred during the payment process shall be borne by you, unless explicitly stated otherwise in our current promotional rules.
  3. If a non-successful payment status appears due to system technical error, but your payment account has actually been debited, please contact our customer support team immediately with the payment receipt, and we will verify the transaction status within 3 working days. If we confirm that the duplicate deduction or failed order deduction situation is true, we will arrange a full refund back to your original payment method.
  4. You are strictly prohibited from using stolen payment information, forged payment vouchers, or other illegal means to complete orders on our Site. Once such behavior is verified, we will immediately permanently ban your account, retain all relevant evidence, and reserve the right to pursue your corresponding legal responsibilities.

6. Intellectual Property Rights Protection Statement

All content presented on www.cimacoshop.com is protected by global intellectual property laws:

  1. All original text content, product photographs, webpage design layout, brand logos, graphic illustrations, video materials and software codes on our Site are the exclusive intellectual property of COMPAÑÍA COMERCIAL CIMACO S.A. DE C.V. You may not copy, reproduce, modify, distribute, re-sell, or use any of the above intellectual property content for any commercial purpose without obtaining our explicit written authorization in advance.
  2. The “CIMACO” brand name, word mark, and all related visual identity designs are our registered trademarks. No individual or entity may use these trademarks in any form that may cause consumer confusion, without our prior written permission.
  3. When you submit feedback, comments, or user-generated content to our Site (such as product review photos, usage experience sharing), you automatically grant us a non-exclusive, royalty-free, permanent, global license to use, modify, reproduce, and display this content for the purposes of product promotion, website optimization, and user community operation. You confirm that the content you submit does not infringe the copyright, portrait right, or other legitimate rights of any third party, and you will bear full responsibility for any legal disputes caused by the content you upload.

7. User Code of Conduct

When using our Site and services, you agree to strictly abide by the following code of conduct, and will not engage in any of the prohibited behaviors listed below:

  1. Any behavior that violates applicable national and local laws, regulations, and public order and good customs.
  2. Unauthorized access to our server system, stealing other users’ personal information, cracking account passwords, or launching network attacks, DDOS interference, or malicious intrusion against our Site.
  3. Using automated programs, crawler tools, scripts, or robots to bulk scrape product data, maliciously snap up inventory, or submit a large number of invalid orders, which disrupts the normal operation order of our platform.
  4. Maliciously abusing after-sales services, submitting a large number of false refund requests, or defrauding goods by using fake logistics loss certificates, which violates the core no-pure-refund rule specified in our Refund and Returns Policy.
  5. Publishing malicious, harassing, discriminatory, threatening, pornographic, violent, or false misleading information on our comment sections, message boards, or customer support chat windows, which disturbs the normal service order of other users and our staff.
  6. Any behavior that interferes with, undermines, or over-destroys the normal operation function of our Site.

Once we confirm that you have engaged in any of the above prohibited behaviors, we have the right to take corresponding penalty measures according to the severity of the situation, including issuing a warning notice, restricting part of your platform function permissions, suspending your account, or permanently banning your access to our Site, and we reserve the right to pursue corresponding legal compensation for any losses caused to us by your violation behavior.

8. Platform Service Provision and Limitation of Liability

We will make every reasonable effort to ensure the stable and continuous operation of our Site, but under the following circumstances, we will not be deemed to be in breach of contract, and will not bear corresponding liability for damages:

  1. Service interruption or data loss caused by force majeure events, including but not limited to natural disasters, extreme weather, war, terrorist attacks, regional government regulatory orders, network operator overall failures, and other objective situations that are beyond our reasonable control.
  2. Temporary service suspension for the purpose of website system upgrade, maintenance, security patch update, which we will notify users of through prominent on-site notices as far as possible in advance.
  3. Any indirect loss, incidental loss, economic loss of profits, business interruption loss that is not directly and reasonably foreseeable by both parties at the time of establishment of these Terms, we will not bear the liability for compensation for such losses within the maximum permitted scope by applicable law.
  4. The total maximum aggregate compensation liability to any customer arising from all service disputes related to our platform, no matter what the cause of action is, will not exceed the actual total amount you have paid to us for the specific order involved in the dispute.

This limitation of liability clause applies to the maximum extent permitted by applicable laws in your jurisdiction.

9. Amendment of Terms and Service Adjustment

We reserve the right to update and modify the content of these Terms in due course, to adapt to business development changes, new regulatory requirements, and reasonable user feedback optimization needs. When we make major modifications to these Terms, we will publish the updated version on this Terms of Service page of our Site, update the effective date mark at the top of the document, and notify all registered users through prominent homepage pop-up notices and system emails 30 days before the new revised Terms take effect. Your continued use of our Site services after the effective date of the revised Terms will be deemed as your full acceptance of the modified clauses. If you do not agree with the content of the updated Terms, you have the right to stop using our services and apply for account cancellation before the new version takes effect.

We also reserve the right to modify, suspend, or terminate part or all of the platform services at any time according to operational needs, without bearing any additional compensation responsibility to users, as long as we arrange reasonable subsequent processing for all paid unshipped orders.

10. Dispute Resolution and Governing Law

These Terms and all purchase agreements generated through our Site shall be governed by and interpreted in accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or relating to these Terms shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved through negotiation within 30 days, both parties agree that the competent courts located in Torreón, Coahuila, México shall have exclusive jurisdiction over all legal proceedings related to the dispute.

11. Contact Information

If you have any questions, comments, or inquiries about any clauses of these Terms of Service, you may contact our official team through the following verified channels at any time:

  • Physical Mailing Address: Av. Hidalgo Pte. 399, Col. Centro, Torreón, Coahuila, C.P. 27000, México
  • Official Email Address: voidk@cimacoshop.com
  • Customer Support Phone: +52 871 716 0160