Effective Date: October 3, 2026
This official Shipping Policy is issued by COMPAÑÍA COMERCIAL CIMACO S.A. DE C.V. for all orders placed on our official e-commerce website www.cimacoshop.com, the curated destination for practical daily living essentials including bathroom shelves, adhesive wall hooks, food seal clips, laundry organization bags and other simple, cozy home goods. We have designed our entire shipping workflow to be fully transparent, reliable and customer-centric, to deliver every carefully selected small daily joy to your doorstep smoothly, no unnecessary hassle included. By placing an order on our platform, you confirm that you have fully read, understood, and agreed to all terms outlined in this policy, which complements our previously published Privacy Policy and Refund and Returns Policy to cover every aspect of your shopping experience with CIMACO.
1. General Shipping Coverage and Processing
As highlighted on our homepage, we provide WORLDWIDE SHIPPING to nearly every country and region across the globe, so no matter where you are located, you can get access to our no-fuss, well-made household essentials that turn ordinary daily moments into small pleasant surprises.
After you successfully complete your order payment, our warehouse team will initiate order verification and packing procedures within 24 working hours on business days (Monday to Friday, 9AM to 6PM local time in Torreón, Coahuila). We will never start packing before we double-check that every item in your order is in perfect new condition, and all accessories, packaging and labels are complete, to eliminate shipping errors before your parcel leaves our facility. Orders placed on weekends or local public holidays will be processed on the next following business day. You will receive an order confirmation email immediately after payment, and a dedicated shipping notification email with a trackable logistics tracking link will be sent to your registered email address once your parcel is dispatched from our warehouse.
2. Shipping Timeframes and Delivery Speed
We promise FAST DELIVERY for all orders, and the total estimated delivery window varies based on your geographic location:
- For domestic orders within Mexico: Standard shipping takes 3 to 7 business days after dispatch, and we offer optional expedited shipping that cuts delivery time down to 1 to 3 business days for customers who need their items urgently.
- For North American orders (United States, Canada): Standard shipping takes 5 to 10 business days after dispatch, with expedited options available for 3 to 5 business day delivery.
- For European Union and United Kingdom orders: Standard shipping takes 7 to 14 business days after dispatch, and all shipments are arranged to comply with local customs declaration requirements to minimize potential clearance delays.
- For other global regions: Standard shipping takes 10 to 20 business days after dispatch, and you can view the real-time updated logistics status any time via the ORDER TRACKING page on our website using your order number, to stay updated on your parcel’s location at every transit stage.
Please note that peak shopping seasons (such as holiday sale periods) or rare extreme weather events, local customs procedural adjustments may occasionally lead to minor 2 to 3 day delays beyond our control, and our customer support team will proactively notify you and provide status updates if any unexpected disruption affects your shipment.
3. Shipping Fees and Free Shipping Eligibility
We offer tiered, transparent shipping fee structures with no hidden charges:
- For all domestic Mexican orders over 50 MXN, you automatically qualify for our FREE RETURNS benefit plus completely free standard shipping. For domestic orders under 50 MXN, a low flat shipping rate of 49 MXN will be applied at checkout.
- For all international orders with a subtotal over 75 EUR, you qualify for free standard worldwide shipping. For international orders under this threshold, a calculated flat rate shipping fee will be displayed clearly at checkout based on your delivery destination, before you complete the payment process. No additional hidden fees will be added to your order after you confirm payment.
For international shipments, any applicable local import duties, consumption taxes or customs clearance fees that are mandated by your country’s local regulations are the sole responsibility of the customer. We will declare the exact actual order value on all customs declaration forms, and our support team can provide you with all required documentation to help you complete the clearance process smoothly if you need assistance.
4. Delivery Procedures and Important Notes
When your parcel arrives at your local delivery location, our partnered logistics provider will attempt to deliver it to the exact delivery address you provided during checkout. If no one is available to receive the parcel at the first delivery attempt, the courier will leave a delivery notification card and arrange a total of 2 additional re-delivery attempts free of charge. You may also use the tracking link to reschedule the delivery time to a more convenient window, or arrange to pick up the parcel at your local courier service point.
It is strongly recommended that you inspect the outer packaging of your parcel for visible signs of damage before you sign for the delivery. If you find that the outer packaging is severely damaged, or items inside are missing or incorrect, you may contact our customer support team immediately, and we will work with the logistics provider to resolve the issue for you as fast as possible.
5. Contact for Shipping Related Inquiries
If you have any questions about shipping time, tracking status, customs declaration or any other shipping related concerns, you can reach our dedicated support team through our official channels anytime:
- Registered Physical Address: Av. Hidalgo Pte. 399, Col. Centro, Torreón, Coahuila, C.P. 27000, México
- Official Contact Email: voidk@cimacoshop.com
- Customer Support Phone: +52 871 716 0160
We will respond to all shipping related inquiries within 24 working hours. We reserve the right to update the terms of this shipping policy to adapt to operational adjustments or new regulatory requirements, and the updated version will be published on this page with a revised effective date.